Frequently Asked Questions

About Cables

What materials are ChubbyCable cables made from?

Our USB-C cables feature durable aluminum-alloy connector housings for improved heat dissipation and corrosion resistance. Selected models also use gold-plated connectors and an environmentally friendly silicone cable body designed for flexibility, durability, and reduced signal interference.

Materials may vary between products, so please check the individual product page for complete specifications.

Which devices are the cables compatible with?

Choose the connector type that matches your device:

• Samsung, Google, and USB-C iPads: USB-C to USB-C

• Other USB-C Android devices: USB-C to USB-C or USB-A to USB-C

• iPhones and iPads with a Lightning port: USB-C to Lightning or USB-A to Lightning

• iPhone 15 and later USB-C models: USB-C to USB-C

Please check your device’s charging port before placing your order.

What cable lengths are available?

Available lengths vary by product and may include:

• 0.32 ft

• 0.49 ft

• 0.82 ft

• 1.64 ft

• 3.3 ft

• 4.9 ft

• 6.6 ft

• 8.2 ft

• 9.8 ft

• 13.1 ft

• 16.4 ft

• 19.6 ft

Short cables are ideal for power banks and portable use, while longer options are available for desks, bedrooms, vehicles, and other situations.

What cable colors are available?

Available colors may include Orange, Blue, Green, Red, Pink, Rose, Purple, Black, Gray, White, Yellow, Tiffany Blue, and Klein Blue.

Color availability varies by cable model, connector type, and length. Please check the product page for current options.

What types of cables does ChubbyCable offer?

Our cable range includes:

• Fast-charging cables

• Data-transfer cables

• Car charging cables

• Audio cables

• Extension cables

• USB-C and Android cables

• Printer cables

• Multi-device charging cables

We regularly introduce new styles, connector combinations, and charging solutions.

Can I customize the connectors on my cable?

Yes. Connector customization is currently available for selected Chubby 2.0 cables. Available combinations and customization options may depend on the cable model.

Please contact us for current customization options.

Can ChubbyCable develop other types of cables?

We are always exploring new cable designs and listening to customer feedback. If the style or connector combination you need is not currently available, contact us and share your idea.

While we cannot guarantee that every request can be produced, your feedback may help inspire future products.

What do the different cable connector options mean?

• USB-A to USB-C: Standard USB-A charger to a USB-C device

• USB-C to Lightning: USB-C charger to a Lightning iPhone or iPad

• USB-A to Lightning: Standard USB-A charger to a Lightning iPhone or iPad

• USB-C to USB-C: USB-C charger to a USB-C device

• USB-A to Micro-USB: Standard USB-A charger to a Micro-USB device

USB-C to Lightning cables can support fast charging when used with a compatible USB-C power adapter and supported Apple device.

Why is my device charging slowly?

To achieve fast charging, please check the following:

1. Make sure your power adapter supports the required fast-charging protocol and output.

2. Use a cable that supports the charging power required by your device.

3. Confirm that your phone, tablet, or laptop supports fast charging.

4. Check that the charging port is clean and free from dust or debris.

5. Avoid charging in extremely hot conditions, as devices may automatically reduce charging speed.

6. Check whether other connected devices are sharing the adapter’s total output.

Charging speed is determined by the device, cable, and power adapter working together.

What should I do if the cable does not work with my device?

First, confirm that you selected the correct connector and that your device and power adapter are compatible. You can also test the cable with another compatible adapter or device.

If the cable still does not work, contact us at sales@chubbycable.com with your order number, product name, and photos or a short video showing the issue. Our support team will check the problem and assist with the appropriate solution.

About Screen Protectors

What should I do if my screen protector arrives damaged?

Screen protectors are fragile items. Although every order is carefully packaged, damage may occasionally occur during transit.

If your screen protector arrives damaged, contact us with your order number and clear photos of the product and packaging. After verification, we will arrange a free replacement.

Does the screen protector include installation instructions?

Yes. Our screen protectors include installation instructions. You can also scan the QR code in the package to watch the video tutorial before beginning the installation.

Selected packages include two screen protectors, giving you a spare if you need another attempt. Please check the product page to confirm the quantity included with your specific product.

What should I do if the screen protector affects fingerprint or Face ID unlock?

After installing the screen protector, delete and re-register your fingerprint or facial recognition data in your device settings.

For fingerprint recognition, make sure your screen is clean and consider enabling increased touch sensitivity if your device provides that option. Compatibility may vary by device and screen protector model.

Does ChubbyCable have other brands or product lines?

Yes. ShopChubby, ChubbyTech, and ChubbyShield™ are part of the wider ChubbyCable family.

ChubbyShield™ specializes in screen protection products, including tempered glass and privacy screen protectors.

About Orders and Shipping

Why haven’t I received a reply within 24 hours?

Our customer service team normally replies within 24 hours. However, our response may occasionally be delayed or filtered by your email provider.

Please check your spam or junk folder and add sales@chubbycable.com to your contacts or safe-sender list. If you still cannot find our reply, resend your message or contact us from another email address.

How do I track my order?

Tracking information is normally emailed within two to three business days after your order is placed. You can also sign in to your account and check the order status under My Account → Orders.

Orders placed on weekends or public holidays are processed on the next business day, so additional time may be required.

Once you receive your tracking number, you can follow the shipment through the tracking link in your email or on 17TRACK.com.

Can one order be shipped in multiple packages?

Yes. We try to consolidate your items whenever possible, but an order may be divided into multiple packages to speed up delivery or meet different shipping requirements.

Packages may arrive on different days, and you will not be charged an additional shipping fee because we separated the shipment.

What should I do if an item is missing from my package?

First, check your shipping confirmation to see whether the order was divided into multiple packages.

If all packages have arrived and an item is still missing, contact us as soon as possible at sales@chubbycable.com. Please include your order number, the missing product’s name, and photos of everything received in the package.

What should I do if I ordered the wrong cable?

Contact us as soon as possible after placing your order. If the order has not yet been processed or shipped, we will check whether the connector type can be changed.

If you have already received the product, contact our support team for the available return or replacement options. Products should remain unused and in their original packaging.

What should I do if I received the wrong cable?

Contact us at sales@chubbycable.com and provide:

• Your order number

• A photo of the product received

• A photo of the connector

• A photo of the product label or packaging

After verification, we will arrange the appropriate solution and send the correct product when applicable.

Why haven’t I received a response from customer service?

There are several possible reasons:

• Our reply may be in your spam or junk folder.

• Your email provider may have filtered or blocked our address.

• Your original message may not contain enough information for us to locate the order.

• Time-zone differences, weekends, or public holidays may delay our response.

• A temporary email delivery issue may have occurred.

Please include your full name, order number, email address used for the order, and a clear description of the issue. If you still have not received a response, resend your email or try contacting us from a different address.

How do I use a discount code?

Enter your discount code in the designated discount-code field during checkout, then select Apply before completing payment.

Confirm that the discount appears in the order summary before paying. Some discount codes cannot be combined with other offers and may have specific product, order-value, or expiration requirements.

Why was my power bank shipped separately?

Power banks contain batteries and must be transported through specialized shipping channels. If your order includes a power bank and other products, the power bank may be shipped separately.

The packages may have different tracking numbers and arrive on different dates.

Are there any requirements for my shipping address?

Please provide a complete and accurate street address, including:

• Recipient’s full name

• Street name and building number

• Apartment, suite, or unit number

• City, state or province, and postal code

• Country

• Valid telephone number

To support faster and more reliable delivery, we recommend using a residential or business street address instead of a PO Box or APO/FPO address whenever possible.

Do I need to pay customs duties?

For orders placed through our official store, ChubbyCable covers the applicable customs fees so customers are not normally required to pay additional import duties upon delivery.

If you receive an unexpected customs payment request, contact us before making the payment so our support team can verify it.